Excellent Customer Services

Some Limitations

While Stuckey & Co. will always act in good faith to our customer commitments, limitations to this policy may exist.  Such limitations may include:

• The request applies to business days. These are days where Stuckey & Co. is staffed as a normal course of business and may not include weekends, nationally-observed holidays, holidays recognized by Stuckey & Co. or circumstances where Stuckey & Co. have enacted a disaster recovery process
• Stuckey & Company's expectation for all agents seeking Personal Lines policies are to utilize ITC/TurboRater (Personal Lines Comparative Rater).  This tool allows you to present real-time indications to your clients.  Carriers that are NOT currently available on ITC/TurboRater will require manual entry by our staff, and may experience a turn-around delay during high volume periods.  These limitations also apply to our membership programs, you will receive a standard commission rate on all manual quotes completed by our Personal Lines underwriters. 
• An application submitted by a customer with incorrect information may cause a delay in the processing. In such an event, Stuckey & Co. will still work closely with our clients to quickly correct the concerns and provide a timely response.
• Incomplete applications may also delay the timeliness of our response. Stuckey & Co. will provide samples on our website of the most commonly missed application sections as well as guidance on how to ensure that your application is complete. Should a customer submit an incomplete application, Stuckey & Co. will still work closely with our clients to quickly complete the missing details and provide a timely response.
• Due to unforeseen circumstances, a carrier may delay the response to Stuckey & Co. Though not typical, MVR and CLUE reports may take up to 24 hours before a response is received from our carriers. In such circumstances, Stuckey & Co. will provide an update to our customers as soon as a response is received from the carrier.

Even should any of the aforementioned circumstances exist, our customers may be assured that Stuckey & Co. will drive towards providing the service, quality and satisfaction that comes from having a relationship with a top-tier broker. We are here for you: our clients. Please contact us with any questions or concerns.